Insurance Adjuster Refresher Courses
Learn From Some of the Best In the Industry as we have over 40 years of investigative experience. Upon completion of these courses, the participant will receive a certificate of completion certifying their knowledge of the subject.
Today many adjusters are the first line of defense when it comes to investigating claims and obtaining information. It is very important that as an adjuster you stay ahead of new processes and procedures. Our specialized courses are tailored to help insurance adjusters enhance their skills in three crucial areas. First, our social media investigation course equips adjusters with the latest tools and techniques to effectively gather and analyze online information, ensuring a more comprehensive understanding of claimants' activities. Furthermore, our course on conducting effective interviews with injured workers provides in-depth training on communication strategies, empathy building, and best practices for obtaining accurate and actionable information. Finally, our cybersecurity awareness course focuses on the ever-growing importance of safeguarding sensitive claim data, providing adjusters with the knowledge and skills to mitigate risks and protect against potential cyber threats. These courses are designed to ensure that adjusters are well-prepared and competent in handling the complexities of modern claims management.
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These courses teach the key components of the following classes:
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Social Media in Claims Investigations
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Conducting Effective Interviews with Injured Workers
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Cybersecurity Awareness for Claims Handlers
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NEW!!! OUR COURSES CAN BE ACCESSED ON YOUR MOBILE DEVICES....
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Download the app from the Apple App Store or Google Play Store using the following link:
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Once you have downloaded the app, search for Masterchek and log in using your existing credentials.
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Social Media in Claims Investigations
Online Course-$135
This course is designed to provide claims investigators with the necessary skills to effectively utilize social media platforms in claims investigations. Participants will learn how to gather and analyze information from various social media channels to enhance their investigations and improve their overall efficiency.
Course Objectives:
1. Understand the role of social media in claims investigations
2. Utilize advanced search techniques for gathering information from social media
3. Evaluate and assess the credibility of social media sources
4. Apply ethical considerations when using social media in claims investigations
5. Analyze case studies and real-life examples of successful social media utilization in claims investigations
6. Develop strategies for leveraging social media to enhance investigative outcomes
7. Final Exam (25 Questions)
After passing the final examination (75%) the student will receive a certificate of completion.
Conducting Effective Interviews with Injured Workers
Online Course-$135
This course aims to provide claims professionals, adjusters, and investigators with the essential skills and techniques required to conduct effective interviews with injured workers. Participants will learn how to build rapport, ask relevant questions, and gather crucial information to accurately assess and manage workers' compensation claims.
Course Objectives:
1. Understand the importance of effective communication and empathy in interviews with injured workers
2. Learn techniques for building rapport and establishing trust with injured workers
3. Develop questioning and active listening skills to uncover pertinent information during interviews
4. Identify potential red flags and inconsistencies during interviews
5. Explore best practices for documenting and reporting interview findings
6. Enhance overall communication and interpersonal skills in the context of workers' compensation claims.
7. Final Exam (25 Questions)
After passing the final examination (75%) the student will receive a certificate of completion.
Cybersecurity Awareness for Claims Handlers
Online Course-$135
This course is designed to equip claims handlers with the necessary knowledge and skills to recognize and respond to cybersecurity threats and vulnerabilities in the context of claims management. Participants will learn about common cyber risks, best practices for safeguarding sensitive data, and how to contribute to a secure claims-handling environment.
Course Objectives:
1. Understand fundamental concepts of cybersecurity and its relevance to claims handling
2. Identify common cybersecurity threats and vulnerabilities specific to the insurance industry
3. Learn best practices for data protection, secure communication, and incident reporting
4. Recognize the importance of cybersecurity in maintaining trust and confidentiality with clients
5. Develop strategies for promoting a culture of cybersecurity awareness within claims handling teams
6. Final Exam (25 Questions)
After passing the final examination (75%) the student will receive a certificate of completion.